YouTube has made the weakest, least courageous response to mass backlash regarding its ruling yesterday that right-wing personality Steven Crowder’s racist and homophobic attacks on Vox video producer Carlos Maza didn’t violate its policies. Now YouTube says it’s demonetized Crowder’s channel because his “pattern of egregious actions has harmed the broader community”…but it will restore Crowder’s ability to earn a cut of YouTube ad revenue as long as he removes the link in his videos/channel to his offensive merchandise shop and fixes “all of the issues” with his channel. Specifically, Crowder’s shop sells [Warning: disturbing language not condoned by TechCrunch] “Socialism is for f*gs” t-shirts, baby onesies, and beer pong cups.
The unwillingness to remove Crowder from YouTube counters the frequent calls by conservative politicians and pundits that they’re discriminated against on social media. Instead, it seems YouTube is too scared of being called bias to do what’s right and enforce its policies that dictate Crowder’s content or whole channel be removed. And even if Crowder does make YouTube’s required fixes, which it’s yet to publicly detail, he can still toe the line of its hate speech policies while promoting his merchandise shop within his videos.
YouTube needs to completely rethink its approach to policy and enforcement here. Otherwise it’s likely to embolden harassers and bigots across the Internet.
For those just stumbling into this social media policy dumpster fire, Canadia-American conservative commentator Crowder publishes politically inflammatory videos to his 3.8 million YouTube subscribers. They often include hosting bad faith “debates” with those who disagree with him, where he uses twisted rhetoric, aggression, and obstinance to goad guests into getting angry so he can paint them as crazy and wrong. He’s also known for targeting specific media figures with verbal abuse, which leads his followers to harass them in en masse.
In this case, Crowder called Vox’s Maza a “gay Mexican” and “lispy queer”, amongst other hate speech-laden taunts across multiple videos. Last week Maza compiled a viral Twitter thread detailing the abuse and imploring YouTube to enforce it’s policy that bans hate speech and harassment.
Yesterday, YouTube tweeted its confusing and contradictory ruling from a review of Crowder’s videos. “While we found language that was clearly hurtful, the videos as posted don’t violate our policies . . . As an open platform, it’s crucial for us to allow everyone–from creators to journalists to late-night TV hosts–to express their opinions w/in the scope of our policies. Opinions can be deeply offensive, but if they don’t violate our policies, they’ll remain on our site . . . Even if a video remains on our site, it doesn’t mean we endorse/support that viewpoint.”
That makes zero sense considering YouTube’s policy expressly forbids this kind of content, and says it will be taken down. YouTube specifically bans content that’s deliberately meant to “humiliate someone”, that includes “hurtful and negative personal comments/videos about another person”, or features hate speech regarding “ethnicity” and “sexual orientation”. Crowder’s content violates all of these rules, and so consistent enforcement would require its removal.
That’s why the public momentarily applauded today when YouTube announced that it suspended Crowder’s monetization. This still fell far short of what YouTube’s policies dictate, but it at least meant that Crowder couldn’t monetize his YouTube views directly, even if he could still promote his merchandise, live events, and Patreon paid subscription page. Then the Internet got rightfully mad again when YouTube said he just had to remove the link to his homophobic t-shirt shop to regain monetization, given he could just promote the shop in his videos while still benefiting from his YouTube reach.
And then just as this article was published, YouTube made yet another flip-flop and apologized for all the confusion (that it caused by waffling). It now claims that “this channel is demonetized due to continued egregious actions that have harmed the broader community. To be reinstated, he will need to address all of the issues with his channel.” Yet YouTube did not respond to a request for details about exactly what must be changed.
It’s tough to even know where to begin criticism of YouTube’s behavior here:
- YouTube ignored Crowder’s abuse of Maza and others for years while earning money from a hateful audience
- It only took a closer look after Maza’s thorough expose on abuse from Crowder received 20,000 retweets and got media attention
- YouTube claimed that “while we found language that was clearly hurtful, the videos as posted don’t violate our policies” despite clearly violating its policies
- The company had the gaul to put out a blog post about its “ongoing work to tackle hate” without any reference to the Maza situation
- A day later after saying he didn’t violate policy, YouTube reversed itself and claimed Crowder did violate policies. However, he’s only getting demonetized, some believe because he’s popular, brings his fans to YouTube, and Google might face allegations of anti-conservative bias if it suspended him
- YouTube repeatedly refused to be transparent about why Crowder’s content was or wasn’t in violation of its policies, or what he’d need to change to be remonetized. It’s refused to put anyone on the record, and even emailed responses to our press inquiries were answered by an anonymous Google Press email account.