A Toronto man who took an Uber about five miles was charged 18,518.50 Canadian dollars — which is about $ 14,401.25 U.S. dollars, according to a screenshot of the taxi service bill posted to social media.
An estimate made through the car service’s app says that an UberX ride for the user’s exact trip should have cost somewhere between $ 12 and $ 16. Uber stood behind the charge at first.
A Toronto man who took an Uber about five miles was charged 18,518.50 Canadian dollars — or about $ 14,401.25 USD, according to a screenshot of the taxi service bill posted to social media.
(MARK RALSTON/AFP/Getty Images)
But a friend of the rider, Emily Kennard, reached out to Uber customer support on behalf of her price-gouged pal and, finally, got a more appropriate response and a refund.
“There was an error and we have provided a full refund,” an Uber spokeswoman told the Daily News. “We sincerely apologize to this rider for his experience.
“We have safeguards in place to help prevent something like this from happening and we are working to understand how this occurred.”