UPDATE: At 5:18 p.m., MSG Networks tweeted, “We are making progress and the game is back for most carriers. If you are still experiencing difficulties, head to msggo.com.”
The Rangers and Knicks have both been tough to watch as of late.
On Sunday, they became literally unwatchable.
MSG Networks experienced widespread and extended technical difficulties starting just before 3 p.m. Sunday on both its main channel and MSG+.
The Rangers’ game at the Jets started at 3 p.m. and was scheduled to air on MSG+, but many across the New York area were unable to watch the game, citing frozen pictures and audio problems. The outage continued through 5 p.m., when the Knicks tipped off against the Pacers in Indianapolis.
“We are currently experiencing an outage for MSG+ channels on some cable providers,” the MSG Networks Help account wrote on Twitter at 2:51 p.m.. “We are working on a fix for this issue and will update customers once resolved. We apologize for this.”
About an hour later, the account tweeted again: “We are still working to resolve the issue customers are experiencing with our networks. We apologize for this and will update the handle once we have a resolution.”
Sixteen minutes after that, the network provided another update: “We are still experiencing technical difficulties with audio/picture for MSG/MSG+ across multiple providers & are working to resolve. We apologize for this inconvenience.”
As of 5 p.m., MSG and MSG+ were still displaying the same error message: “This channel is currently experiencing technical difficulties. We are working with the provider to help resolve the issue. Thank you for your patience.”
At 4:40 p.m., the MSG Network official Twitter account wrote, “As we work to resolve technical difficulties – @NYRangers fans tune in to 1050am and @nyknicks fans tune in to 98.7fm. We will continue to update as the situation evolves.” Fans could watch the game through MSG’s streaming app, MSG Go.
The Rangers entered Sunday having lost 10 of their last 14 games. They’ve fallen to last place in the Metropolitan Division and are in position for a fire sale ahead of the Feb. 26 trade deadline.
The Knicks’ leading scorer Kristaps Porzingis tore his ACL last week. They had lost five games in a row heading into their game against the Pacers.
If you were trying to watch either of these teams Sunday, that’s commitment.