KFC fast food restaurants in the UK are failing at their one job — to provide fried chicken to their customers.
Most of the 900 KFC locations across the UK and Ireland were closed on Monday because of a shortage of chicken, the company said. It apologized to customers, citing delivery problems with its new drop-off service, DHL.
“We know that this might have inconvenienced some of you over the last few days,” KFC said in a statement, “and disappointed you when you wanted your fried chicken fix — we’re really sorry about that.”
The company started closing some restaurants on Saturday but has since reopened about 300 locations as of Monday, with no indication about when the remaining branches will follow. Those locations yet to open may operate on a limited menu with shortened hours of operation, the company said.
DHL recently took over as the delivery service for KFC. In response to the fast food chain’s lack of fried chicken, the courier company said that “operational issues” caused “a number of deliveries in recent days (to be) incomplete or delayed.”
When DHL won the contract with KFC in October to become its new delivery service, it promised to “re-write the rule book and set a new benchmark for delivering fresh products to KFC in a sustainable way,” Time reported.