LOS ANGELES – Internet giant Google is testing a new chat service that promises to do more than just communicate–it would also answer questions, according to a new published report.
The Wall Street Journal, citing un-named sources, said Google has no timetable on the new service, which would join Google’s Hangouts and Messenger in offering communication tools.
The WSJ says the service would use automated “chatbots” to answer questions within the app. Facebook rules the instant messaging landscape with the two most popular messaging services, Facebook Messenger and What’s App.
Earlier this year, Facebook began testing “M” a new digital assistant within Messenger to answer questions, book travel and set appointments.
Hangouts was originally part of Google’s failed attempt to take on Facebook’s social network, Google Plus, but was carved out, for video calls and instant messaging. The app has its fans, but isn’t currently on the most downloaded app charts from the Apple or Google app stores.
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