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British Airways Computer Problems Cause Widespread Delays

British Airways said it was grappling with computer problems late Monday, as passengers turned to social media to complain of delays and reached out to the company for answers and assistance.

“Our IT teams are working as hard as they can to quickly fix a problem with our check-in system,” the company said in a statement. “We are sorry for the delays some customers are experiencing as they check in for their flights.”

“This has affected a number of our airports,” it added. “Our teams are working as hard as they can to resolve the issue.”

The extent of the problem was not immediately clear on Monday, but customers voiced their frustration online from multiple airports in the United States. The airline responded to each with some version of their statement to the news media.

Chicago O’Hare International Airport, San Francisco International Airport and Seattle–Tacoma International Airport were among those that appeared to be affected. Travelers said bottled water and snacks were distributed at some airports where frustrated customers faced long delays and agitated crowds at check-in desks.

This has been a difficult summer for airlines, many of which have had to contend with technical problems that lead to delays, cancellations and thousands of angry customers.

Last month, Delta Air Lines canceled more than 1,500 flights after the failure of a piece of equipment in its Atlanta facility led to the worldwide shutdown of its computer systems. A similar error hit Southwest Airlines in July, forcing it to cancel about 2,300 flights over the course of four days.

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NYT > Technology

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